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From Culture Is What Management Tolerates

The Recognition Design Checklist

Chapter 14. The last 3 times somebody was thanked, praised or rewarded in front of others. Yes, no or partly, and why in a few words.

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QuestionFirstSecondThirdWhy
Does it name a specific thing they did?
Is that thing something we want done again?
Did it come within a week of the work?
Would the rest of the team say it was earned?
Does it reward the result, or the hours?
Has quiet, steady work been thanked as often this quarter?
Has anybody been thanked for raising a problem early?
Did it come from somebody whose opinion the person values?

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Hazel Crowe, The Hazel Crowe Toolkit: The Recognition Design Checklist. From Culture Is What Management Tolerates. https://hazelcrowe.com/toolkit/recognition-design-checklist

From Culture Is What Management Tolerates by Hazel Crowe, Appendix D. Chapter numbers refer to Culture Is What Management Tolerates. Free to print, copy and share with this line kept on. The Hazel Crowe Toolkit, version 2026-11-04.

Cover of Culture Is What Management Tolerates by Hazel Crowe: an ink-black fire door stands a little open, held by a deep ochre wedge, above an ochre band carrying the author's name.

Where it comes from

Culture Is What Management Tolerates

A Workplace Culture Book for Leaders and Managers on Accountability, Standards and the Behaviour You Walk Past

The room where the real rules get made, usually by saying nothing.

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