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From Culture Is What Management Tolerates

The Leadership Self-Assessment

Chapter 20. Score each from 1, never, to 5, every time, with one real example. Then ask 2 people to score you.

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In the last month, I...My scoreTheirs, averagedOne example
raised a breach of a standard within 2 working days of seeing it
held my best performer to the same standard as everybody else
thanked somebody for bringing me bad news
made an exception openly, with the reason given to the team
met my own deadlines
heard about a problem from the team before I found it myself
asked for disagreement in a meeting, and got some
said "I got that wrong" in front of the team
checked a standard against something real, a sample or a record
kept a promise I made to the team

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Hazel Crowe, The Hazel Crowe Toolkit: The Leadership Self-Assessment. From Culture Is What Management Tolerates. https://hazelcrowe.com/toolkit/leadership-self-assessment

From Culture Is What Management Tolerates by Hazel Crowe, Appendix D. Chapter numbers refer to Culture Is What Management Tolerates. Free to print, copy and share with this line kept on. The Hazel Crowe Toolkit, version 2026-11-04.

Cover of Culture Is What Management Tolerates by Hazel Crowe: an ink-black fire door stands a little open, held by a deep ochre wedge, above an ochre band carrying the author's name.

Where it comes from

Culture Is What Management Tolerates

A Workplace Culture Book for Leaders and Managers on Accountability, Standards and the Behaviour You Walk Past

The room where the real rules get made, usually by saying nothing.

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