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From Culture Is What Management Tolerates

The Incentive Integrity Audit

Chapter 9. Everything that's counted, targeted or rewarded, including the thank-yous.

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Measure or rewardWhat we say we wantWhat it pays for, chased on its ownHow it could be gamedKeep, fix or drop
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Hazel Crowe, The Hazel Crowe Toolkit: The Incentive Integrity Audit. From Culture Is What Management Tolerates. https://hazelcrowe.com/toolkit/incentive-integrity-audit

From Culture Is What Management Tolerates by Hazel Crowe, Appendix D. Chapter numbers refer to Culture Is What Management Tolerates. Free to print, copy and share with this line kept on. The Hazel Crowe Toolkit, version 2026-11-04.

Cover of Culture Is What Management Tolerates by Hazel Crowe: an ink-black fire door stands a little open, held by a deep ochre wedge, above an ochre band carrying the author's name.

Where it comes from

Culture Is What Management Tolerates

A Workplace Culture Book for Leaders and Managers on Accountability, Standards and the Behaviour You Walk Past

The room where the real rules get made, usually by saying nothing.

More from the toolkit

All 25 tools in The Hazel Crowe Toolkit