From Culture Is What Management Tolerates
The Performance Conversation Planner
Chapter 13. Fill it in before you go in. The conversation itself is in Five Ways of Looking at a Person, Chapter 16.
PDF, 1 page, 54 KB
| Step | What goes here | Yours |
|---|---|---|
| 1. The standard | What was expected, in words somebody could check | |
| 2. The gap | 2 or 3 dated examples, and no more | |
| 3. The cause | Questions to ask, about the circumstances | |
| 4. What changes | What they'll do, what you'll do, and by when | |
| 5. The note afterwards | Sent the same day: the standard, the gap, what was agreed, the review date |
Has this been raised before, and is that written down? If this conversation could turn formal, have you taken advice?
Credit line
Hazel Crowe, The Hazel Crowe Toolkit: The Performance Conversation Planner. From Culture Is What Management Tolerates. https://hazelcrowe.com/toolkit/performance-conversation-planner
From Culture Is What Management Tolerates by Hazel Crowe, Appendix D. Chapter numbers refer to Culture Is What Management Tolerates. Free to print, copy and share with this line kept on. The Hazel Crowe Toolkit, version 2026-11-04.
Where it comes from
Culture Is What Management Tolerates
A Workplace Culture Book for Leaders and Managers on Accountability, Standards and the Behaviour You Walk Past
The room where the real rules get made, usually by saying nothing.
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